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How We Protect Your Account Information

Your account data on mandiri88 stays encrypted and secure. We tell you exactly what we collect, how we use it, and who can access it.

Encryption across all account activityDANA, OVO, GoPay and QRIS payment securityYour right to request data access anytime
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mandiri88 How We Protect Your Account Information
CONTACT FOR PRIVACY REQUESTS

How to Request Your Data or Report a Concern

You have the right to know what personal information mandiri88 holds about you, to correct it, or to request deletion where local law permits.

Email Support Send your data-access request to our privacy team at [email protected]. Include your account email and the specific information you want to review, correct or delete. We'll respond with confirmation and next steps.
Live Chat Open the live-chat window in your account lobby and ask for the privacy team. Available daily 09:00–23:00 Indonesia time. Chat agents can guide you through the data-request process immediately.
Account Settings Log in to mandiri88, go to Account > Privacy & Data, and use the built-in request form. You'll see a list of data we hold and can initiate download, correction or deletion requests directly from your dashboard.
DATA SECURITY PRACTICES

How We Keep Your Information Safe

mandiri88 uses industry-standard encryption (TLS 1.3) on all connections between your device and our servers, so your login credentials, payment information and gaming history stay private in transit.

Encryption & Data Transit

All communication between your device and mandiri88 servers uses TLS 1.3 encryption. Your deposits via DANA, OVO, GoPay and QRIS are tokenised, so payment details never appear in plain text on our system.

Password & Authentication

Passwords are hashed with SHA-256 and salted for extra security. Two-factor authentication is optional but recommended. Unusual login attempts from new devices trigger email verification before account access is granted.

Access Logs & Monitoring

Every login, deposit and withdrawal on mandiri88 generates a timestamped access log. You can review your login history in Account > Security at any time. Suspicious activity is flagged and reviewed by our security team within one hour.

Cookie & Session Management

Session cookies keep you logged in; preference cookies remember your game settings and language. Analytics cookies track lobby navigation but do not follow you off mandiri88. Disable non-essential cookies in Account > Privacy > Cookie Settings anytime.

Data Retention & Deletion

Active accounts retain full data for operational security. Closed accounts keep transaction records for three years where local law permits (for tax and audit compliance). You can request selective deletion of personal data through our privacy form.

Third-Party Access & Sharing

mandiri88 never sells your data. We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS), identity-verification services and legal authorities where local law requires. All third parties sign data-protection agreements.

Answers to Your Data and Privacy Questions

These are the questions we hear most often from mandiri88 players about their personal information, account security and data rights. Each answer explains exactly what happens to your data at each step — from sign-up through deposits, gameplay and withdrawals.

We collect your full name, email address, date of birth, phone number and country of residence during sign-up. During identity verification, we request a government ID photo and proof of address (utility bill or bank statement). We also record your IP address, device type and browser when you log in. This data helps us prevent fraud, comply with local laws and provide account recovery support.

mandiri88 does not store your full payment details. When you deposit, your transaction is processed through encrypted payment gateways operated by DANA, OVO, GoPay or QRIS directly. We receive only a tokenised transaction ID and confirmation. Your payment method data stays on the payment provider's secure servers, not on mandiri88. All deposit data is logged for your account records.

Yes. Log into your account, go to Account > Privacy & Data, and click 'Request Data Export'. Within five business days, we'll send you a file (CSV or PDF) containing your profile, login history, all deposits and withdrawals, game-play timestamps, support tickets and communication logs. You can also request this via email or live chat.

After you close your account, we delete your profile data within 30 days. Transaction records are kept for three years where local law permits, for tax compliance and fraud investigation. You can request faster deletion of personal data (name, phone, address) by contacting our privacy team; transaction records required by law will still be retained in anonymised form.

Change your password immediately through Account > Security > Change Password. Enable two-factor authentication if you haven't already. Review your login history in Account > Security to spot unusual access. Contact our support team via live chat or email with the dates and devices you don't recognise. We'll audit your account and help you secure it within one hour.

Only mandiri88 staff with a security clearance can access your data, and only when needed for account support, payment processing or fraud prevention. Payment processors (DANA, OVO, GoPay, QRIS) see your transaction details. Government authorities may request access where local law permits. Third-party service providers (hosting, analytics) see only anonymised data. We never sell your information to advertisers or data brokers.

Yes. Go to Account > Profile to update your email, phone number, date of birth and address anytime. For sensitive changes (name, country), or to request deletion of gaming history, contact our support team via email or live chat. We'll verify your identity and process the change within two business days. Some data (transaction records) cannot be deleted where local law requires retention.

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