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How we keep your account and data safe

Your account at mandiri88 operates under clear legal principles that protect your deposits, withdrawals and personal information.

Data protection verifiedPayment compliance trackedAccount security documentedWithdrawal verification built-inSupport available 24/7

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Legal terms that govern your account

mandiri88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mandiri88 operates under a legal structure designed to protect player funds and enforce transaction transparency. Your deposits via DANA, OVO, GoPay and QRIS are processed through verified payment gateways with real-time confirmation. We retain transaction records for compliance purposes and enforce account-closure requests within five business

1
days. Where local law permits, we offer account access and data export on request. Your withdrawal history, account statements and payment receipts remain available through your dashboard. We do not sell your personal data to third parties; payment information is encrypted and retained only as long
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as required by local financial regulations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

COMPLIANCE CONTACT

Reach our legal and support team

Our support team and legal affairs staff handle account disputes, data requests, and policy questions through multiple channels available every day. Response time for formal requests is documented in our service agreement.

Live Chat Support Open your account dashboard and select the Help icon. Our support team responds to legal inquiries and account-access requests within two hours during business hours.

Email Legal Requests Send formal data-access or account-closure requests to our legal department. Email responses include confirmation of receipt and expected resolution date within five business days.

Phone Verification Line Call our verification team to confirm your account ownership before submitting sensitive requests. Available daily; hold time under ten minutes on average.

DATA AND SECURITY

How we handle your information

mandiri88 stores your account data on encrypted servers and applies industry-standard protocols to prevent unauthorised access. Your payment history, login records and withdrawal requests are logged separately from your personal profile.

Encryption Standard

Your login credentials and payment details are encrypted using TLS 1.2 protocol. Deposits via DANA, OVO, GoPay and QRIS are verified through their own secure gateways before reaching your account balance.

Data Retention

Transaction records are held for seven years to meet local compliance requirements. Personal data unrelated to active accounts is deleted within ninety days of closure, where local law permits.

Account Access Request

You can request a complete copy of your account data, including deposits, withdrawals, game history and profile information, within ten business days of submitting your request via email.

Cookie and Tracking

We use first-party cookies for session login and fraud prevention only. Third-party cookies are not set. You can disable non-essential cookies in your account settings without losing platform access.

Withdrawal Verification

Before any withdrawal is processed, we verify your payment method ownership and flag unusual activity. Withdrawals to DANA, OVO, GoPay and QRIS normally clear within 24 hours of approval.

Dispute Resolution

If you believe your account has been compromised or a transaction is fraudulent, report it immediately through live chat. Our team investigates within 48 hours and provides a written resolution.

Your legal rights and account rules

When you submit a closure request, we freeze your account within 24 hours and process any pending withdrawals. Your transaction history remains on file for seven years to meet compliance rules. Personal data unrelated to those transactions is deleted within ninety days, where local law permits.

Yes. Submit a data-export request via email to our support team. We compile your full account history — deposits, withdrawals, game activity, profile details — and provide it within ten business days as a secure file download.

Each payment method has its own built-in verification system. When you deposit, the payment gateway confirms the transaction before your wallet is credited. Withdrawals require us to verify your payment method ownership before processing, usually within two hours.

If a deposit appears twice or fails to credit, contact support immediately with your transaction ID. Our team investigates within 48 hours and either re-credits your wallet or processes a refund to your original payment method within five business days.

Report suspected unauthorised access through live chat immediately. We'll suspend your account, verify your identity via phone or email, and walk you through a password reset and security review within two hours.

Your withdrawal records are stored for seven years to comply with local financial regulations. You can view your full withdrawal history anytime in your account dashboard under transaction details.

Yes. You can disable optional tracking cookies in your account settings. Session cookies required for login cannot be disabled, but we do not use third-party cookies for advertising or marketing purposes.

How we keep your account and data safe

Reach our legal and support team

How we handle your information

Encryption Standard

Data Retention

Account Access Request

Cookie and Tracking

Withdrawal Verification

Dispute Resolution

Your legal rights and account rules

01 What happens if I close my account? Do you keep my data?

02 Can I request all my account data from mandiri88?

03 How are my DANA, OVO, GoPay and QRIS transactions verified?

04 What's your refund policy if a transaction goes wrong?

05 Who do I contact if I believe my account is compromised?

06 How long do you keep my withdrawal history?

07 Can I opt out of cookies and still play?

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